OUR GOALS

From the time we start to formally state our operational goals publicly, Customers Satisfaction has always been our Number1 priority. There aren’t many companies in our industry that measure Customers Satisfaction, so we so we compare  with the best internet companies in America and I am pleased to say we are right there with them.

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Furthermore, Great Customer Satisfaction is our desire; it’s the result of planned and systematical execution of all things important – of listening to Customers and of continuously improving. At Cross Hair Gun Shop, we became ISO 9001 registered in 2008, adopted the Malcolm Baldrige National Quality Award Criteria in 2006, and set a goal to apply for and improve enough to receive the award in 2009. We applied for and received the Missouri Quality Award (a Baldrige-criteria state program) in 2008, and applied for and received the Malcolm Baldrige National Quality Award in 2009, meeting the goal we set in 2006.

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Conclusion :

Cross Hair Gun Shop journey of continuous improvement doesn’t end there; in 2010 they earned, for a third time, both the Malcolm Baldrige National Quality Award and Missouri Quality Award. Those of you in management, engineering, or operations know the significance of ISO and Baldrige to Customer Satisfaction, we do FFL and Discreet delivery both safe and on customers demand.